Last updated: 13/06/2025

1. Agreement to Terms

By accessing or using the Empathwise website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. About Empathwise

KitNDocs LTD, trading as Empathwise, is a UK-based company developing empathy training solutions. We provide tools and services to help individuals and organizations improve their communication skills in emotionally complex situations.

3. Use of Services

Permitted Use

You may use our Services for:

Participating in our pilot program
Accessing training materials and resources
Communicating with our team about services
Any other lawful purpose related to empathy training

Prohibited Use

You may not use our Services to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful, abusive, or inappropriate content
Attempt to gain unauthorized access to our systems
Use the Services for commercial purposes without permission
Interfere with or disrupt the Services

4. Account Registration

To access certain features of our Services, you may need to create an account. You are responsible for:

Providing accurate and complete information
Maintaining the security of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

5. Pilot Program

Our pilot program is offered on a limited basis to selected participants. Participation is subject to:

Acceptance of your application
Compliance with program guidelines
Providing feedback and participating in evaluations
Confidentiality regarding unreleased features

We reserve the right to modify or terminate the pilot program at any time.

6. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, and trademarks, are owned by KitNDocs LTD (trading as Empathwise) and protected by intellectual property laws.

You may not copy, modify, distribute, or create derivative works from our content without explicit permission.

7. User Content

When you submit content to our Services (such as feedback or application information), you grant us a non-exclusive license to use, modify, and improve our Services. You retain ownership of your content and are responsible for ensuring it does not violate any laws or third-party rights.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our Services, you consent to our privacy practices.

9. Disclaimers

Our Services are provided "as is" without warranties of any kind. We do not guarantee that our Services will:

Be uninterrupted, secure, or error-free
Meet your specific requirements
Achieve particular results or outcomes
Be compatible with all systems or devices

Important: Our Services are not intended to replace professional therapy, counseling, or medical advice. Always consult qualified professionals for mental health concerns.

10. Limitation of Liability

To the fullest extent permitted by law, KitNDocs LTD (trading as Empathwise) shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services. Our total liability shall not exceed the amount you have paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless KitNDocs LTD (trading as Empathwise) from any claims, damages, or expenses arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

12. Termination

We may terminate or suspend your access to our Services at any time, with or without notice, for any reason including violation of these Terms. You may also terminate your account at any time by contacting us.

Upon termination, your right to use our Services ceases immediately, but provisions regarding liability, indemnification, and intellectual property shall survive.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website with a new effective date. Your continued use of our Services constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions about these Terms, please contact us:

Email: legal@empathwise.com
Company: KitNDocs LTD (trading as Empathwise)
Address: [Your UK Business Address]

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.